FAQs

FAQs

Bartley's Paint and Body Shop

Have a collision repair-related question? Bartley's Paint and Body Shop has the answer. Check out these FAQs and give us a call today for more information!

  • Am I obligated to use a repair shop that was chosen by my insurance company?

    No, you are not required to use a shop selected by an insurance company for auto collision repair in Evansville, IN. However, you are required by your policy to allow the insurance company a reasonable amount of time to inspect the vehicle before having any repairs made.

  • Am I required to get more than one estimate?

    No, the law does not require you to get multiple estimates from auto body shops in Evansville, IN.

  • Am I entitled to OEM (original equipment manufactured) parts?

    As an insured driver, you are entitled to OEM parts based on the age of your vehicle. You are entitled to request original sheet metal parts if it is a current model year or less than five years old, per Indiana state law. As a claimant, the law does not apply to you. You would need to check with the insurance company you are working with. If you need parts for your auto body in Evansville, IN, call today.

  • Who can authorize repairs?

    Only you, the owner, can authorize the shop to repair your vehicle.


    According to Broadly, there are more than 40,000 collision repair shops in the United States, but Bartley's Paint and Body Shop is the one you should go to for auto collision repair in Evansville, IN.

  • When do I pay for repairs?

    You will be required to pay for the repairs upon completion. To avoid delays, it will be up to you to secure payment from the insurance company and any necessary endorsements from lien holders. Call today if you need auto collision repair in Evansville, IN.

  • Am I entitled to a rental car?

    As a claimant, you are entitled to a rental vehicle. The adjuster handling your claim will arrange one for you. As an insured driver, you must carry rental coverage on your policy. Having a rental car will let you get around while we work on your auto body in Evansville, IN.

  • Does your collision repair facility perform scanning diagnostics?

    Yes! Not all auto body shops in Evansville, IN offer scanning diagnostics, but we do it for any car involved in a collision.


    After a collision, it's important to check for hidden codes that a visual inspection might not detect. These codes could relate to systems such as seatbelt pre-tensioners, airbag modules and sensors, blind spot detection modules, and pre-collision systems.

  • Do you have financing available?

    No. All payment is due at the end of repairs. Call today to learn more about the auto collision repair Evansville, IN relies on.

  • Will you be able to bill the insurance company directly?

    We bill the insurance directly for your claim. As one of the auto body shops Evansville, IN residents depend on, we work with all major insurance companies.

  • Will my insurance company cover the cost of the labor?

    Currently, many insurance companies are refusing to pay the labor rates of collision repair centers. Please contact us for additional details and current labor rates for auto collision repair in Evansville, IN.

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